Field notes
Notes from the dispatch desk
Eight articles on what belongs on the ticket before a crew is named.
Which wall stays wet is written down first
The ticket starts with which wall stays wet.
Next: inside versus outside
Inside versus outside changes what the crew brings.
An active leak versus damp
An active leak versus damp is not a routine note.
Finished basement versus open block
Finished basement versus open block decides the load.
One local crew for the callback, address after they claim it
One company is offered the request.
Cole names the wall
A drain is not promised until the wet wall is known.
Inside or out
An interior system and an exterior dig are not the same hours.
One crew, then they call back
The window is offered to the nearest paid waterproofing company in range. The caller hears that company will call back. The street address shows after the claim.